Terms of service
Welcome to Pawzzie ("we", "us", "our"). These Terms of Service govern your use of our website and your purchase of products from us. By placing an order or using our site, you agree to these terms.
ABOUT US
Pawzzie is an Australian online retailer specialising in pet tech and pet wellness essentials, from smart gear to personalised accessories. Our business details are available on request via our Contact page.
PRODUCTS AND PRICING
All prices on our site are displayed in Australian dollars (AUD) and include GST where applicable, in accordance with Australian tax law. We reserve the right to change prices, descriptions, or availability of products at any time without prior notice. We make every effort to display product information accurately, but colours, sizing, and packaging may vary slightly from images shown.
ORDERS AND PAYMENT
Placing an order is an offer to purchase, which we may accept or decline at our discretion — for example, if a product is out of stock or there's a pricing error. Payment is processed securely at checkout via our payment provider; we don't store your full card details.
We reserve the right to cancel or refuse any order, including after it's been confirmed, for reasons such as suspected fraud, pricing errors, or stock unavailability. Where we cancel an order, you'll receive a full refund.
DELIVERY
See our Shipping policy for delivery timeframes, costs, and coverage areas.
RETURNS AND CONSUMER GUARANTEES
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. See our Return and refund policy for full details on returns, refunds, and your rights.
INTELLECTUAL PROPERTY
All content on this site — including text, images, logos, and design — is owned by or licensed to Pawzzie and protected by copyright and trademark law. You may not reproduce, distribute, or use our content for commercial purposes without our written permission.
ACCEPTABLE USE
You agree not to use our site for any unlawful purpose, to attempt unauthorised access to our systems, or to interfere with the site's operation. We may suspend or terminate access for anyone who breaches these terms.
LIMITATION OF LIABILITY
To the maximum extent permitted by law, Pawzzie is not liable for any indirect, incidental, or consequential loss arising from your use of our site or products. Nothing in these terms limits or excludes any consumer guarantee, right, or remedy that cannot lawfully be excluded under the Australian Consumer Law.
CHANGES TO THESE TERMS
We may update these Terms of Service from time to time. Changes take effect once posted on this page, so please check back periodically.
GOVERNING LAW
These terms are governed by the laws of Australia.
CONTACT US
Questions about these terms? Reach us anytime via our Contact page.